Pre-Order Questions

What is the quality of your products?
All our products are 100% original coming directly from world famous medicine distributors, and you feel this from the first shot of injection or from the first tab. The brands we deal with are Organon, March, Body-Research, LA-Pharma, Alpha Pharma, Astrazeneca, Bayer Schering, Thaiger Pharma, Meditech,…
 
Is it legal to purchase these products?
Some products, like Anabolic Steroids are illegal in some countries and legal in some. You should know and understand the laws in your country and state regarding the purchase 0f prescription medication and agree to hold the owners and operators of this site harmless for your actions.
Do I need a prescription to order?
A prescription is NOT required to order our products
Do you have any age restrictions?
Yes, the minimum age is 18 years. By ordering products on our online anabolic steroids shop, you automatically declare that you are 18 years of age or older.
Is a signature required?
Normally our shipments do not require signature upon delivery. But postal service occasionally may require it and if you are not at home the postal service will leave a card to advise you to pick up the parcel from your local post office.
How can I contact you?
Since our services are optimized to be conducted online and worldwide, You are more than welcome to contact our sales department through our website on page Contact us.
Usually email requests are responded within 24 hours but sometimes it may take 2 business days for us to reply.
For the payment of my new order, can I use the same beneficiary that I used for the previous one?
No, it is very important to take into account that we regularly change the names of beneficiaries, about every week. So you should always take the latest information sent to you by email.
How my payment is processed?
Once you submit your payment via Money Gram, Western Union Or Bitcoin we may require to verify your order. Once your payment is verified we start to prepare your order. Usually approved payments are processed and cleared within 1-2 business days and your order is passed for shipping after that.
What is your payments method ?
We accept Moneygram, Western Union and Bitcoin.
You can check all the info of our payments Methods page : https://roidsgenix.com/payment-methods/

General Questions

How long is the whole process of ordering and shipping?
Order confirmation with the list of purchased products is sent to your contact email once order is placed.
Once payment is received, we process and dispatch your order within up to 2-3 business days. Shipping time depends on various factors such as method of shipping, postal service efficiency, customs clearance, international transit, etc., which is why we can only give you an approximation based on our statistics and former experience.   Usually shipping to USA and Europe (where most our customers are coming from) takes around 7 business days with Private courrier and 14 business days with Regular mail once tracking code is provided. Delivery delays keep in mind that there are a couple of possible situations that can occur with your order to cause possible delivery delays. An international shipment normally passes through the local and national postal service in the country of origin, then exportation, as well as shipment transfer through ports of exit, transit to destination country with international postal service, importation in destination country (customs clearance), and finally the local and national postal service in the destination country. Each successive step has an impact on the delivery time. Even if the majority of these steps are successfully executed in a timely manner, inefficiency or temporary inactivity during any single step is enough to extend delivery time over the usual and allotted time frame.
I am not getting any reply from Your Company
Sometimes, emails goes to SPAM, so also check your SPAM(JUNK) mails. If you haven't receive any email from us email us at info [at] konozahealthbiotech [dot] com.
Order arrived but it’s not complete.
Please contact us when you have such problem. We will need you to send us the picture of what you got including package labels. This will help us to investigate how this happened to prevent such problems in the future. Usually we come back with the result of investigation within 2 business days. As a result we can offer you redelivery of missing items, credit towards your new purchase and discount coupon to compensate this problem.
Which countries do you ship to?
We ship worldwide but we don’t offer our insurance for all the countries.
What if package is seized by custom?
We have 98 % success delivery rate to USA, Canada, Europe and South Africa. Even if products get seized we offer redelivery or credit towards new purchase on our site, but only if you took the insurance. We will just need you to email us official notification from post office or custom that package was stopped and we’ll arrange new delivery within 3 business days.
We want to attract your attention to the fact that  Konoza Heath BioTech will not be held responsible for seizures, breakage or loss of your package. A «Delivery guaranteed» option entitles you to have your order resent immediately and without justification (just the status of the carrier) of customs seizure or loss of the package. In case of breakage, a reshipping of damaged products will be carried out immediately. You must provide a photo of the broken item in its original packaging.